Privacy Policy Page
Last Updated: 1 October 2026
STICK STORE ("STICK STORE", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, stickstore.in (the "Website").
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.
By using the Website, creating an account, placing an order, contacting us, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About STICK STORE
STICK STORE is an India-based personalized merchandise and lifestyle brand offering products including stickers, posters, mousepads, keychains, mugs, apparel, customized products, and other merchandise.
STICK STORE operates from Agra, Uttar Pradesh, India, and currently serves customers within India.
2. Personal Information We Collect
Depending on how you interact with our Website, we may collect the following categories of personal information:
2.1 Information You Provide Directly
- Full name
- Mobile number
- Email address
- Billing address
- Shipping or delivery address
- City, state, postal code and other delivery details
- Account login information, where applicable
- Order and purchase information
- Information provided when contacting customer support
- Information submitted through forms, reviews, feedback, contests, surveys, or other Website features
2.2 Order and Transaction Information
When you place an order, we may collect information necessary to process and fulfil the order, including the products ordered, quantities, order value, shipping information, payment status, transaction reference information, and related order history.
Payment information may be processed by third-party payment service providers. STICK STORE does not intend to store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive payment authentication credentials on its own systems.
2.3 Information for Customized Products
If you purchase a customized or personalized product, you may provide information, images, artwork, text, names, photographs, or other content necessary to prepare and fulfil your order.
You are responsible for ensuring that you have the necessary rights or permissions to provide such content to STICK STORE for the purpose of fulfilling your order.
2.4 Information Collected Automatically
When you access or use the Website, certain technical information may be collected automatically, depending on the Website's configuration and technologies in use. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring pages or sources
- Date and time of access
- Website interaction and usage information
- Cookies and similar technologies
3. How We Use Your Personal Information
We may process your personal information for the following purposes:
- To create and manage your customer account, where applicable.
- To receive, confirm, process and fulfil your orders.
- To process payments and verify payment status.
- To arrange shipping and delivery of products.
- To provide order tracking and delivery updates.
- To communicate with you regarding your orders.
- To provide customer support and resolve complaints or queries.
- To process customized and made-to-order products.
- To process eligible returns, replacements and refunds.
- To maintain records of transactions and customer interactions.
- To prevent fraud, misuse, unauthorized activity and security incidents.
- To maintain, secure and improve the Website.
- To understand Website usage and improve our products, services and customer experience.
- To send promotional or marketing communications where permitted and applicable.
- To comply with applicable legal, regulatory, accounting and tax requirements.
- To establish, exercise or defend legal rights and claims.
4. Legal Basis and Consent
STICK STORE processes personal data only for lawful purposes and in accordance with applicable law.
Where consent is required, we will seek consent in an appropriate manner and provide information about the purpose for which the personal data is being requested.
Where applicable, you may withdraw consent using the mechanism provided by STICK STORE. Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.
Certain information may be necessary to provide products or services requested by you. If you do not provide information that is required for a particular purpose, we may not be able to provide the relevant product, service, support, delivery, or functionality.
5. Cookies and Similar Technologies
STICK STORE may use cookies and similar technologies to operate the Website, remember preferences, maintain sessions, understand Website usage, improve performance, provide relevant functionality, and support marketing or analytics activities where applicable.
Cookies may include essential cookies required for Website functionality and optional cookies used for analytics, personalization or marketing purposes.
You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some Website features.
6. Sharing of Personal Information
We may share personal information only where reasonably necessary for providing our products and services, operating the Website, fulfilling legal obligations, protecting our rights, or for other lawful purposes.
Depending on the transaction or service involved, information may be shared with relevant service providers, including:
- Payment processing and payment service providers
- Courier and logistics partners
- Website hosting and infrastructure providers
- Technology and software service providers
- Customer support and communication service providers
- Email, messaging or notification service providers
- Analytics and Website performance service providers
- Professional advisers, where reasonably necessary
- Government authorities, regulators, courts, law-enforcement agencies or other authorized entities where required or permitted by law
Service providers receiving personal information are expected to process it only for relevant and authorized purposes and to apply appropriate security measures.
7. Payment Information
Payments made through the Website may be handled by third-party payment processors or financial service providers.
Payment service providers may collect and process payment information in accordance with their own privacy policies and terms.
STICK STORE does not request or intentionally store your UPI PIN, banking password, ATM PIN, CVV, or complete card authentication credentials through ordinary Website forms.
8. Shipping and Delivery Information
To deliver your order, we may provide necessary information such as your name, mobile number and delivery address to the relevant courier, logistics or delivery partner.
Such information is shared only to the extent reasonably necessary to deliver your order and provide related shipping services.
9. Marketing and Promotional Communications
Where permitted by applicable law and where appropriate consent or another lawful basis exists, STICK STORE may send promotional communications about products, offers, launches, discounts, campaigns or other services.
You may opt out of promotional communications by using the available unsubscribe mechanism or by contacting us using the details provided below.
Transactional communications, such as order confirmations, payment updates, shipping updates, delivery information, customer-service communications and other messages necessary to provide services requested by you may continue to be sent where required to fulfil your order or provide the requested service.
10. Customer Reviews, Photos and Other Content
If you voluntarily submit reviews, photographs, ratings, feedback, testimonials or other content to STICK STORE, the information you provide may be displayed on the Website or used for legitimate business, customer-service, marketing or promotional purposes, subject to applicable law and the terms under which the content was submitted.
You should avoid submitting unnecessary personal or sensitive information in publicly visible reviews or other content.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, providing customer support, resolving disputes, preventing fraud, complying with legal obligations, and protecting our rights.
When personal information is no longer required for a lawful purpose, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable law and our operational requirements.
12. Data Security
STICK STORE takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.
Depending on the nature of the information and processing involved, security measures may include access controls, authentication mechanisms, secure transmission technologies, restricted access, monitoring, backups and other technical and organizational safeguards.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
13. Your Rights
Subject to applicable law and the applicable commencement of relevant provisions, individuals may have rights concerning their personal data, including rights relating to:
- Access to information about personal data being processed by the Data Fiduciary.
- Correction or updating of inaccurate or incomplete personal data.
- Erasure of personal data where applicable.
- Withdrawal of consent where processing is based on consent.
- Grievance redressal.
- Other rights available under applicable data protection law.
To exercise an applicable right or raise a privacy-related request, you may contact STICK STORE using the contact details provided in this Privacy Policy.
14. Children's Privacy
Our Website is intended for general consumers and is not specifically directed toward children.
Where applicable law requires verifiable parental consent or imposes additional requirements for processing the personal data of children, STICK STORE will follow the applicable requirements.
If you believe that a child has provided personal data to us in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action.
15. Third-Party Websites and Services
The Website may contain links, integrations or references to third-party websites, payment providers, courier services, social media platforms, or other external services.
STICK STORE is not responsible for the privacy practices, content, security or policies of third-party websites or services. We recommend reviewing the applicable privacy policy of any third-party service before providing personal information to it.
16. Data Breach and Security Incidents
If STICK STORE becomes aware of a personal data breach or other security incident requiring action under applicable law, we will take reasonable steps to investigate, contain, mitigate and address the incident and provide notifications or other disclosures where required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, services, data-processing practices, technology, business operations, or applicable laws and regulations.
Any updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Nothing in this Privacy Policy is intended to limit or exclude any rights or protections that cannot lawfully be excluded under applicable law.
19. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or wish to raise a grievance regarding the processing of your personal data, please contact us:
STICK STORE
Agra, Uttar Pradesh, India
Email: contact@stickstore.in
WhatsApp: +91 82185-54084
We will review and respond to privacy-related requests in accordance with applicable law and our applicable procedures.
20. Important Note Regarding Applicable Data Protection Law
STICK STORE is committed to complying with applicable Indian data protection and privacy requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations thereunder, as and when the relevant provisions become applicable to STICK STORE.
This Privacy Policy is intended to provide transparent information about STICK STORE's data-processing practices. Where applicable law provides additional rights, obligations, procedures or requirements, those provisions will prevail to the extent of any inconsistency.
