Last Updated: 1 October 2026

At STICK STORE, we carefully process and quality-check orders before dispatch to ensure that you receive the correct product in proper condition.

Because many of our products are personalized, customized, made-to-order, or produced specifically for your order, returns and refunds are accepted only in the circumstances described in this policy.

By placing an order on stickstore.in, you acknowledge and agree to this Return & Refund Policy.

1. When Is a Return or Refund Eligible?

A return, replacement, or refund may be considered if:

• You received a wrong product.
• You received a defective product.
• The product was damaged during delivery.

All claims are subject to verification by the STICK STORE team.

If your claim is approved, we may provide a replacement or refund, depending on the nature of the issue and product availability.

2. No Returns or Refunds for Change of Mind

STICK STORE does not accept returns or issue refunds for:

• Change of mind.
• No longer wanting the product.
• Not liking the product after delivery.
• Ordering the wrong product or variant.
• Personal preference.
• Any other reason unrelated to receiving a wrong or defective product.

Please carefully review the product information, specifications, variants, size, design, and other details before placing your order.

3. Unboxing Video Is Mandatory

A proper unboxing video is mandatory for any claim involving a wrong, defective, or damaged product.

Without a valid unboxing video, the return, replacement, or refund request will not be entertained.

The unboxing video should clearly show:

1. The package as received.
2. The package being opened.
3. The product and its condition immediately after opening.
4. The issue with the product, if applicable.

We strongly recommend recording the complete unboxing process from the unopened package until the product is fully revealed.

4. Defective, Damaged, or Wrong Product Claims

If you receive a defective, damaged, or wrong product, you must contact STICK STORE within:

72 hours of delivery.

Please provide:

• Clear photographs of the product.
• A proper unboxing video.
• Your order details.
• A description of the issue.

Contact:

Email: contact@stickstore.in
WhatsApp: +91 82185-54084

Our team will review the information and verify the claim.

If the claim is approved, STICK STORE may provide a replacement or refund, as applicable.

5. Products That Cannot Be Replaced

Replacement will not be provided for:

• Products purchased during Sale Events.
• Products purchased during Flash Sales.
• Customized products.
• Made-to-order products.
• Products that fail our return/replacement conditions.
• Products showing signs of use, wear, damage, or tampering, unless the damage occurred during delivery.

This does not affect eligible claims relating to a wrong or defective product where the claim satisfies the requirements of this policy.

6. Return Conditions

If a return is approved by STICK STORE, the product must be returned in an acceptable condition.

We may decline a return if the product appears:

• Used.
• Worn.
• Damaged.
• Tampered with.

However, this condition does not apply where the relevant damage occurred during delivery and the claim has been properly documented and verified.

Do not send a product back without receiving instructions from STICK STORE.

7. Customized & Made-to-Order Products

Customized and made-to-order products are produced specifically according to the customer's requirements.

A custom order is considered confirmed only after the full payable amount has been paid.

Once payment has been made and the customization/production process has started:

The order cannot be cancelled.

Customized and made-to-order products are also not eligible for replacement except where STICK STORE determines that the product received is wrong or defective and the claim meets the applicable requirements of this policy.

8. Sale & Flash Sale Products

Products purchased during:

• Sale Events
• Flash Sales

are not eligible for replacement, subject to applicable consumer rights and any specific commitment expressly made by STICK STORE for the order.

Please review the product details carefully before purchasing sale products.

9. Refund Processing Time

Once a refund has been approved and initiated, it is usually processed within:

5–7 business days.

The actual time for the amount to reflect in the customer's account may depend on the payment method, banking institution, payment processor, or other financial service provider.

10. Refund Methods

Prepaid Orders

For eligible prepaid orders, the refund may be issued to:

• The original payment method, such as bank account/UPI/payment method used for the order; or
• SS Coins in the STICK STORE Wallet

Refunds are subject to applicable terms and conditions.

COD Orders

For eligible COD orders:

Refunds are issued as SS Coins in the STICK STORE Wallet, subject to applicable terms and conditions.

11. Shipping Charges

Shipping charges are non-refundable.

If a refund is approved, the shipping amount paid for the order will not be included in the refund.

12. RTO & Refunds

If an order is returned to STICK STORE because of Return to Origin (RTO) and the customer subsequently requests a refund:

₹100 will be deducted as an RTO/refund fee.

This fee applies only when a refund is requested after the order has returned to STICK STORE through the RTO process.

Shipping charges remain non-refundable.

13. Order Cancellation Before Dispatch

Orders may be cancelled only before dispatch.

Once an order has been shipped:

Cancellation is not possible.

If a customer refuses delivery and the shipment is returned to STICK STORE, the order will be treated as an RTO.

If a refund is applicable after the package returns to us, the applicable ₹100 RTO fee will be deducted.

14. How to Submit a Return or Refund Request

If you believe you have received a wrong or defective product:

Step 1

Contact STICK STORE within 72 hours of delivery.

Step 2

Provide:

• Order number/details.
• Clear product photographs.
• Complete/proper unboxing video.
• Description of the issue.

Step 3

Our team will review and verify the claim.

Step 4

If the claim is approved, we will provide the applicable resolution, which may include a replacement or refund.

Please do not ship anything back to us before receiving return instructions from STICK STORE.

15. Important Notes

• An unboxing video is mandatory for wrong, defective, or damaged product claims.
• Claims must be submitted within 72 hours of delivery.
• Refunds are not available for change of mind or personal preference.
• Customized and made-to-order products cannot be cancelled once the process has started.
• Sale and Flash Sale products are not eligible for replacement.
• Used, worn, damaged, or tampered products may be refused for return unless the relevant damage occurred during delivery.
• Shipping charges are non-refundable.
• A ₹100 RTO fee applies when a refund is requested after an order has returned to STICK STORE through RTO.
• Refunds are generally processed within 5–7 business days after initiation.
• COD refunds are issued as SS Coins in the STICK STORE Wallet, subject to applicable terms.
• STICK STORE reserves the right to verify every claim before approving a replacement or refund.

16. Contact Us

For return, replacement, or refund-related assistance:

STICK STORE
Agra, Uttar Pradesh, India

Email: contact@stickstore.in
WhatsApp: +91 82185-54084
Website: stickstore.in