Last Updated: 1 October 2026

At STICK STORE, we aim to process and dispatch your orders as quickly as possible while ensuring that every product is properly prepared and quality-checked before shipment.

This Shipping Policy explains our order processing, shipping, delivery, courier, and related procedures for orders placed through stickstore.in.

1. Shipping Availability

STICK STORE currently ships orders across India, subject to serviceability at the customer's delivery address.

Delivery availability and shipping charges may vary depending on the destination, pincode, courier serviceability, order value, and other logistical factors.

2. Order Processing Time

Our standard order processing time is:

Up to 2 days

Processing time refers to the time required to prepare, quality-check, pack, and process your order for dispatch.

During periods of high order volume, sale events, flash sales, promotional campaigns, or other heavy-traffic periods, processing time may increase up to:

5 business days

Processing time does not necessarily represent the total delivery time. Delivery time depends on the destination and the courier service handling the shipment.

3. Shipping & Delivery

Once your order has been processed and dispatched, it is handed over to an available courier partner for delivery.

STICK STORE works with multiple courier partners depending on the destination and operational availability.

Our courier partners may include:

• Delhivery
• Blue Dart
• XpressBees
• DHL
• ATS
• India Post
• Other available courier partners

The courier partner for a particular order may vary. Customers cannot always select a specific courier partner at the time of placing an order.

4. Free Shipping

STICK STORE currently offers free shipping on prepaid orders of ₹299 or above, subject to applicable terms and serviceability.

Important: The ₹299 free-shipping threshold applies only to prepaid orders.

COD orders do not qualify for the same free-shipping benefit, even when the order value meets or exceeds ₹299.

5. COD Shipping Charges

Cash on Delivery (COD) is available for eligible orders and serviceable locations.

COD orders may have additional shipping charges depending on:

• Delivery destination
• Courier partner
• Serviceability
• Order details
• Other applicable shipping factors

Therefore, an order qualifying for free shipping when paid online may still have shipping charges when the COD payment option is selected.

STICK STORE does not take any share from the shipping charges collected from customers.

6. Prepaid Payment Discount

Customers may receive a 5% discount on eligible prepaid online orders without using a coupon code.

This discount is automatically applicable to eligible prepaid orders.

The 5% prepaid payment discount is not applicable to products that are already on sale.

7. Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as the delivery destination, courier service, order type, and payment method.

The applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

For eligible prepaid orders meeting the applicable free-shipping threshold, shipping charges may be waived.

COD orders may still attract shipping charges even when the order value is ₹299 or above.

8. Delivery Attempts

Our courier partners generally make up to 3 delivery attempts to deliver an order.

Please ensure that the recipient or an authorized person is available at the provided delivery address and is able to receive the shipment.

Failure to receive the shipment after the available delivery attempts may result in the package being returned to STICK STORE as Return to Origin (RTO).

9. Return to Origin (RTO)

An order may be returned to STICK STORE if delivery cannot be completed, including situations such as:

• Customer refusing delivery.
• Repeated unsuccessful delivery attempts.
• Incorrect or incomplete delivery address.
• Recipient being unavailable.
• Other circumstances preventing successful delivery.

If an order is returned to STICK STORE through RTO and the customer requests an applicable refund, a ₹100 RTO/refund fee will be deducted from the refund amount.

Shipping charges are non-refundable.

10. Order Cancellation After Dispatch

Orders can be cancelled only before dispatch.

Once an order has been shipped:

Cancellation is not possible.

If a customer refuses delivery after the order has been dispatched and the shipment subsequently returns to STICK STORE, it will be treated as an RTO.

Where a refund is applicable after the order returns to us, the applicable ₹100 RTO fee will be deducted.

11. Customized & Made-to-Order Products

Customized and made-to-order products require special processing because they are prepared according to the customer's requirements.

A custom order is considered confirmed only after the full payable amount has been paid.

Once payment has been received and the customization or production process has started, the order cannot be cancelled.

Processing time for customized products may vary depending on the product and customization requirements.

12. Delays in Delivery

While STICK STORE works with multiple courier partners to provide reliable shipping, actual delivery times may vary depending on factors such as:

• Delivery location and pincode
• Courier serviceability
• Weather conditions
• Public holidays
• Festivals and peak shopping periods
• Sale events and promotional periods
• High order volumes
• Transportation or logistical disruptions
• Other circumstances outside STICK STORE's direct control

STICK STORE cannot guarantee a specific delivery date unless expressly stated for a particular service or order.

13. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

• Name
• House/Flat/Building details
• Street/Area
• City
• State
• Pincode
• Contact number

An incorrect, incomplete, or unreachable address may result in delivery failure or an RTO.

Where an order is returned to STICK STORE due to an incorrect or incomplete address and a refund is applicable, the ₹100 RTO fee may be deducted from the refund.

14. Tracking Your Order

Once your order has been dispatched, applicable shipment tracking information may be provided to help you track the movement of your package.

Tracking updates are provided by the relevant courier partner and may take some time to appear after dispatch.

If tracking information does not update immediately, please allow reasonable time for the courier system to register the shipment movement.

15. Delivery Inspection & Unboxing

We strongly recommend that customers record a proper unboxing video when opening their STICK STORE package.

An unboxing video is mandatory for claims involving a wrong, defective, or damaged product.

Without a proper unboxing video, a return, replacement, or refund request will not be entertained.

For more information about eligible returns and refunds, please refer to our Return & Refund Policy.

16. Shipping Charges & Refunds

Shipping charges are non-refundable.

If a refund is approved for an eligible order, the shipping amount paid for the order will not be included in the refund.

If an order returns to STICK STORE through RTO and a refund is applicable, a ₹100 RTO/refund fee will also be deducted.

17. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact us:

STICK STORE
Agra, Uttar Pradesh, India

Email: contact@stickstore.in
WhatsApp: +91 82185-54084
Website: stickstore.in

18. Policy Updates

STICK STORE may update this Shipping Policy from time to time to reflect changes in our shipping procedures, courier services, business practices, or applicable requirements.

The latest version of this policy will be published on stickstore.in with the applicable Last Updated date.